Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how lentroquest (lentroquest Limited) collects, uses, and protects your personal information when you visit our website and use our services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

We operate an indoor herb garden and windowsill planter information platform providing growing tips, product guides, and horticultural resources. As the data controller, we determine how and why your personal information is processed. Our commitment is to maintain transparency about our data practices and ensure you understand your rights regarding your information.

Information We Collect

We collect information in several ways to improve our services and user experience. When you contact us through our contact form, we gather your name, email address, and any message content you provide. We automatically collect technical data when you browse our website, including your IP address, browser type, operating system, and pages visited. We also use cookies and similar technologies to track your preferences and enhance your browsing experience. If you subscribe to our newsletter or updates, we collect your email address for communication purposes.

Legal Basis for Processing

We process your personal information based on several legal foundations. When you provide explicit consent—such as subscribing to our newsletter or submitting a contact form—we rely on your consent. We also process data based on legitimate interests, including improving our website functionality, preventing fraud, and analyzing user behavior to enhance our services. Where required by law, we process information to comply with legal obligations. We never process sensitive personal data without appropriate safeguards and explicit consent where necessary.

How We Use Your Information

We use collected information to respond to your inquiries, send newsletters and updates you've requested, and provide customer support. Your data helps us understand how our website is used, allowing us to optimize functionality and user experience. We analyze usage patterns to create better content and improve our indoor gardening guides. We may use your information to prevent fraudulent activity and maintain website security. We never sell your personal information to third parties, nor do we share it without your explicit consent, except when required by law.

Data Retention

We retain your personal information only as long as necessary for the purposes stated in this policy. Contact form submissions and support inquiries are retained for up to 24 months after your last interaction with us, allowing us to maintain context for ongoing communications. Newsletter subscriber data is retained until you unsubscribe, at which point we delete it within 30 days. Website analytics and usage data are retained for up to 14 months to identify trends and optimize our services. Server logs containing IP addresses are retained for up to 12 months for security purposes. If you request deletion of your data, we will comply within 30 days, except where legal obligations require longer retention.

Your Data Rights

Under GDPR and applicable data protection laws, you have the right to access your personal information and receive a copy in a portable format. You may request correction of inaccurate data and request deletion of your information, subject to legal retention requirements. You have the right to restrict how we process your data and to object to certain processing activities. You may withdraw consent at any time without affecting the lawfulness of prior processing. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your rights. To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website performance. Essential cookies are necessary for basic website functionality. Performance cookies help us understand how visitors interact with our site, allowing continuous improvement. Preference cookies remember your settings and choices. Marketing cookies track your behavior to provide relevant content. You can control cookie settings through your browser, though disabling some cookies may affect website functionality. We do not use tracking pixels for cross-site advertising or sell your browsing data to advertisers. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. We use encryption for data transmission, secure servers with firewalls, and regular security updates. Access to your information is restricted to authorized personnel who require it for their work. However, no security system is completely impervious, and we cannot guarantee absolute security. If we discover a data breach, we will notify affected individuals and relevant authorities as required by law. We encourage you to use strong passwords and protect your account credentials.

Third-Party Links

Our website may contain links to external websites, but we are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any third-party sites you visit. When you click external links, you leave our website and are subject to those sites' terms and policies. We do not control how external websites collect or use your information. This policy applies only to our website and services. If you have concerns about a third-party site, please contact that organization directly.

Children's Privacy

Our website is not directed toward children under 13 years of age, and we do not knowingly collect personal information from children. Parents or guardians who believe their child has provided information to us should contact us immediately. If we discover we have collected information from a child under 13, we will delete it promptly. Our services and content are designed for adults interested in indoor gardening and horticultural topics. We comply with applicable children's privacy laws in all jurisdictions where we operate.

International Data Transfers

Our servers are located in Latvia, within the European Union. If you access our website from outside the EU, your information will be transferred to and processed in the EU. By using our services, you consent to such transfers. We ensure adequate safeguards for international data transfers in accordance with GDPR requirements. If you have concerns about data transfers, please contact us for more information about our specific safeguards and mechanisms used to protect your information during transfer.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last updated" date at the top of this page and, when appropriate, by email notification. Your continued use of our website following policy changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information. If you have questions about any changes, please contact us.